Privacy Policy

Effective Date:  January 25, 2017

INTRODUCTION

Karma Automotive LLC (“Karma” or “We”) knows that you are concerned about privacy. We are committed to protecting it through our compliance with this Privacy Policy. 

This Privacy Policy applies to information that we may collect from you or that you provide to us and it explains how we collect, use, maintain, protect, disclose and safeguard this information.  By providing information to us or by using our products or services, you agree to the terms and conditions of this Privacy Policy. 

This policy applies to information we collect:

  • Through this website or our other websites on which this privacy policy is posted (collectively, our “Website”);
  • When you sign up for a newsletter, provide information to Karma in emails, texts or other electronic messages exchanged between you and Karma or provide information to Karma through our social media pages;
  • Offline, such as when you attend one of our events, sign up for a test drive or contact our Client Services Team by telephone; and
  • From other sources, such as public databases, joint marketing partners, authorized Karma retailers or service centers, third party vehicle repair or service centers, and roadside assistance providers.

It does not apply to information collected by any third party, including through any application or content that may link to or be accessible from or on our Website.

Please review this policy carefully to understand our policies and practices regarding your information and how we will treat it.  If you do not agree with our policies and practices, your choice is not to use our Website, use our products or services or otherwise provide Karma with information.  This policy may change from time to time (see Changes to Our Privacy Policy).  Your continued use of our Website or our products or services after we make changes is deemed to be acceptance of those changes, so please check back periodically for updates.

CHILDREN UNDER THE AGE OF 13

Our Website is not intended for, or designed to attract, children under 13 years of age as they are not of legal driving age.  We do not knowingly collect personal information from children under 13.   

COLLECTION, USE AND SHARING OF INFORMATION

Information We Collect.

We collect several types of information from and about users of our Website and our products and services, including information:

  • By which you may be personally identified or contacted online or offline including your name, postal address, telephone number, e-mail address, and any other information that Karma collects that is defined as personal or personally identifiable information under an applicable law (“Personal Information”);
  • That is about you but individually does not identify you; and
  • About your internet connection, the equipment you use to access our Website and usage details.

How We Collect Information.

We may collect this information from you in a variety of ways, including:

  • Directly from you when you provide it to us;
  • Automatically as you navigate through our Website; and
  • From third parties, for example, our business partners, marketing partnerships and public databases.

Information that You Provide to Us. 

The information that we collect from you may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering for an account to use certain features of our Website, posting User Contributions or requesting services.  Karma may also ask you to provide information when you report a problem with our Website;
  • Records and copies of your correspondence (including your email address) if you contact us;
  • Your responses to surveys that we might ask you to complete for research purposes; and
  • Your search queries on the Website.

You also may provide information to be published or displayed (“Posted”) on certain areas of the Website or transmitted to other users of the Website or third parties, such as our Forum (collectively, “User Contributions”).  Your User Contributions are Posted on and transmitted to others at your own risk.  Although we limit access to certain features, please be aware that no security measures are perfect or impenetrable.  Additionally, we cannot control the actions of other users of our Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect through Automatic Data Collection Technologies

When you visit our Website or otherwise use our online services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns including:

  • Details of your visits to our Website, including traffic data, location data, information collected through cookies and other tracking technologies, and the resources that you access and use on the Website, such as the site you came from and exited to, date/time stamp, and pages visited.
  • Information about your computer and internet connection, including your Media Access Control (MAC) address, IP address, operating system, screen resolution, browser type, device manufacturer and type, mobile device ID, and  Internet Service Provider. 

Our third party advertising partners may use automatic data collection technologies on our Website in order to help display advertisements that you see on our Websites and other websites you may visit. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services that use those third party’s advertising services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Recognize you when you return to our Website.

The technologies we or our third party business partners may use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Karma, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
  • Analytics tools. We use website and application analytics services provided by third parties that use cookies and other similar technologies to collect information about website or application use and to report trends, without identifying individual visitors. The third parties that provide us with these services may also collect information about your use of third-party websites. One of these third party analytics services is Google Analytics. You can learn about Google’s practices in connection with this information collection by viewing their Privacy Policy located here: google.com/analytics/learn/privacy.html.

How We May Use Your Information.

We may use information that we collect or that you provide to us, including any Personal Information, to communicate with you, to provide and improve our Website and our products and services, and for other purposes.  Examples of how we use information for these purposes include:

  • To respond to inquiries and fulfill your requests, such as to send you newsletters or product information, alerts or brochures or to assist us with resolving questions regarding our Website;
  • To provide purchase-related customer service, such as to contact you with service recommendations;
  • To advise you of important safety-related information;
  • To perform research and analysis to develop and promote new products and services and to improve or modify our Website or our existing products and services;
  • To send administrative information to you, such as information regarding changes to our terms and policies;
  • To enhance our lists with information from other sources;
  • To personalize your experience by customizing the online and offline communications you receive from us, our affiliates and others;
  • To allow you to participate in Karma events and activities;
  • To protect the information collected against fraudulent, illegal or otherwise unauthorized activity, including any investigation into such activity;
  • To allow you to participate in interactive features on our Website;
  • In any other way we may describe when you provide the information; and
  • For any other legitimate business purpose.

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data.  For more information, see Choices About How We Use and Disclose Your Information

Disclosure of Your Information

We may disclose without restriction any aggregated information about our users and information that does not identify any individual.

We may disclose Personal Information that we collect or you provide, as described in this privacy policy:

  • To our subsidiaries and affiliates;
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Karma's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Karma is among the assets transferred;
  • To fulfill the purpose for which you provide it;
  • For any other purpose disclosed by us when you provide the information; and
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use and other agreements.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Karma, our customers or others.  This includes exchanging information with other companies and organizations for the purposes of fraud protection.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.  If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional Offers from Karma. If you do not wish to have your email address/contact information used by Karma to promote our own or third parties' products or services, you can opt-out by checking the relevant box located on the form on which we collect your data or at any other time by sending us an email stating your request to clientservices@karmaautomotive.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

LINKS TO THIRD PARTY WEB SITES

The Website may contain links to websites provided by independent third parties (“Third Party Sites”). Karma is not responsible for the content, privacy, or practices of the Third Party Sites and this Privacy Policy does not apply to the Third Party Sites.  

YOUR CALIFORNIA PRIVACY RIGHTS

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to clientservices@karmaautomotive.com or write us at: 3080 Airway Avenue, Costa Mesa, California 92626.

DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website, such as our Forum. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we use reasonable safeguards to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

ACCESSING AND CORRECTING YOUR INFORMATION

To correct or update your personal information, contact us at

Telephone: (855) 56-KARMA

Available Monday-Friday, 8:00 a.m. – 6 p.m. PST

Mailing Address:
Karma Automotive
Attention:  Client Services
3080 Airway Avenue
Costa Mesa, CA  92626

or via email at
clientservices@karmaautomotive.com

We will use reasonable efforts to update any inaccuracies in your information.  In some cases, however, we may limit or deny your request if the law permits or requires us to do so, if your request infringes on the privacy of other individuals or internal procedures, or if we are unable to verify your identify. 

DO NOT TRACK

Our Website does not support Do Not Track at this time. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For all the details, including how to turn on Do Not Track, visit www.donottrack.us.

CHOICE OF LAW AND VENUE

In the event of any dispute or claim relating to the this privacy policy, you agree to resolution of such dispute in the state or federal courts located in Orange County, California, in accordance with California law.

CHANGES TO OUR PRIVACY POLICY

We will post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page as the effective date. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

CONTACT INFORMATION

If you have any questions, concerns or inquiries about this privacy policy or our privacy practices, contact us at:

Telephone: (855) 56-KARMA

Available Monday-Friday, 8:00 a.m. – 6 p.m. PST

Mailing Address:
Karma Automotive
Attention:  Client Services
3080 Airway Avenue
Costa Mesa, CA  92626
or via email at
clientservices@karmaautomotive.com